[Resolved]  Inox Leisure / Inoxmovies.com — inox rajkot (r world) forces customers to buy food combo with tickets

Address:Rajkot inox (r world), Rajkot, Gujarat, 360001

Inox rajkot (R world) forces customers to but rs 100 food combo compulsorily with each ticket of rs 95 for 9 am show of badla on 14/3/19. This is the 2nd time this has happened, first time was during a show of bumblebee in january 2019 where food combo was forced. Tickets given by staff named komal parmar who forced us to buy 5 food combos. She later refused to apologise and said she never said it was compulsory. This practice has been going on since 2 months since it also happened in the bumblebee show. A complaint was made in january to the manager during the bumblebee show still this is happening at rworld inox rajkot. When i went to raise a complaint 3 security guards on duty and komal parmar threatened me that they would raise a complaint against me. I have never faced such rude behaviour from staff at any place nor such open fraud. If such any thing keeps going on i will have no other choice than to go to consumer courts.
Was this information helpful?
No (0)
Yes (0)
Apr 14, 2019
Complaint marked as Resolved 
INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
Verified Support
Mar 14, 2019
INOX Leisure / INOXMovies.com Customer Care's response
Dear Guest,

We thank you for choosing INOX and appreciate the time taken to share valuable feedback. Kindly share your contact number/booking details so that we can have this looked into. Please mail us on the mail id [protected]@inoxmovies.com. You can also reach us on the given contact number.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support
Complaint comments 

Comments

At the moment I'm in Malad's (Mumbai) Inox - your projection team is sleeping and the movie has stopped screening all of a sudden. Blank screen is being projected to the Audi - terrible experience, completely horrible. I will report this with videos and pictures and make everyone aware of your services.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    INOX Leisure / INOXMovies.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    59%
    Complaints
    1198
    Pending
    276
    Resolved
    627
    INOX Leisure / INOXMovies.com Phone
    +91 22 4062 6900
    INOX Leisure / INOXMovies.com Address
    Viraj Towers, 5th Floor Western, Express Highway, Andheri (East), Mumbai, Maharashtra, India - 400093
    View all INOX Leisure / INOXMovies.com contact information