[Resolved] Inox Leisure / Inoxmovies.com — money got deducted twice from my account

[Resolved] Inox Leisure / Inoxmovies.com — money got deducted twice from my account

N Naman Sanwal from Mumbai, Maharashtra

I booked a movie ticket for avengers endgame at raghuleela mall vashi, navi mumbai (27th april 9:30am show) from your app. After making payment it redirected me again to payment page so i made the payment again as till that time i didn't receive any amount deduction msg but on making payment the amount got deducted from my account 2 times. Kindly help me out in getting refund. Was this information helpful? No (0) Yes (0)
May 25, 2019 Complaint marked as Resolved INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint. Verified Support Apr 21, 2019 INOX Leisure / INOXMovies.com Customer Care's response Dear Guest, We apologize for the inconvenience caused to you. There may have been a connectivity problem, as a result of which your booking did not get confirmed. Kindly liaise with your issuing bank for refund as the transaction done was not verified /authenticated on our gateway hence the payment was not accepted on our side. The amount that is debited is on hold with your issuing bank and will only be released back if you state a chargeback. As the same cannot be initiated by merchant we are requesting you to do the needful time frame will depend on your issuing bank. Thank you for your patronage of INOX. Warm Regards, INOX Support
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Comments

Dev Singhal

from Mumbai, Maharashtra

What the service you people provide to your customer.. don't have facility to submit bags.. as wave pvr provides to their customer

How we'll enjoy the movie after carying the bags..

Name dev singhal

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