[Resolved]  Inox Leisure / Inoxmovies.com — my pre booking vip sits there sold to someone else

Address:	Unnao, Uttar Pradesh, 500034
Website:	INOX

An unexpected experience at gvk inox hyderabad, i had prebooked for fukrey returns two days prior for my family as they are old and not comfortable on normal rs 150/- sit. The interesting thing is that i had come as walkin and had purchased 3 vip rs 250/- tickets. My tickets was showing mall no 6 royal a 10, 11, 12 however when i went in someone else was already sitting on my sit and was having the ticket of same sit number to which i had to ask for help. One of the executive took 20mins to identify that where it went wrong. I had to wait with my family outside, he came back with a manager and informed us that you are in wrong hall rather than apologising and saying that it's a last min hall change from management side. They should have taken the ownership to guide the guest when they know it's last min changes. More over one executive took me to mall no 4 and gave me a normal rs 150/- sit and told us that this is your vip sit that you had booked, to which again i had to go out again to speak to the manager that my booking is for vip sits two days prior. He informed me that all the vip sit were sold out and told they will refund the amount however they don't understand the meaning of prebooking, confirm ticket with mall no and sit no, sentimental value - it's a worst experience that i had it even with my family.