[Resolved] Inox Leisure / Inoxmovies.com — no management, poor service | |||
We booked a movie ticket for sanju 1 jul 9.25 am show from paytm.. We came to ansal plaza at 9 am but parking was closed... They opened parking at 9.20 am and due to this there was long queue in parking.. Somehow we managed to park by 9.30. Then again a big queue for lift which took another 10 mins.. I had paytm tickets but they didnt had bar code scanner, so again i had to stand in ticket booking queue to get my tickets for 15 mins.. Then i entered the screen and saw that movie has already started. When i told them how they can start then they start blaming that it was my fault that i same late... No one here was being responsible.. All of the staff was ignoring my compaints and said its not our responsibility talk to the manager, who was seen nowhere.. I request you to take appropriate action against them otherwise inox brand name will be at sake... Was this information helpful? | |||
Aug 13, 2018 Complaint marked as Resolved INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint. Verified Support Jul 02, 2018 INOX Leisure / INOXMovies.com Customer Care's response Dear Guest At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace. We would request a mail with your contact details as we have recieved the mail on our mail id. Your patronage of INOX is extremely important to us and we hope that you continue to visit us. Warm Regards, INOX Support | |||
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I have sent you my e-ticket
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Viraj Towers, 5th Floor Western, Express Highway, Andheri (East), Mumbai, Maharashtra, India - 400093