[Resolved] Inox Leisure / Inoxmovies.com — not a complaint!!

AshwinSr

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400703

Hi inox, i had come to watch 2. O at inox, palm beach galleria, vashi for a night show at insignia screen. The show finished at 11:30 pm and i got a call from inox at 12:30 about my wallet which was left behind.
I immediately came back to pick it up, the staff was very prompt, helpful and did not accept any cash from me which i felt i should offer considering how honest they were.
They also checked my identity and asked me for required details before sharing my wallet and asked me to check whether all my belongings are present.
While inox, palm beach galleria has already one of the cleanest screens which had made me a regular visitor, this kind of service reassures me making inox the first choice always.
Would really appreciate if you'll could reward or appreciate the staff for their commendable work ethic.
Regards,
Ashwin srinivasan

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Jan 9, 2019

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2018

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

At the outset let me thank you for your feedback on INOX. It is of great importance to us that our guests take time to let us know of our services offered as it gives us a chance to look into our daily operations and make constructive and positive changes in our working.

We are glad that you have appreciated our efforts to bring world class technology, ambience and service standard to INOX. Let me assure you that we are extremely sensitive to the overall quality and experience that our guests have at INOX. It gives us a world of satisfaction when our guests express and share their moments of happiness and experiences encountered by them at INOX.

Whilst we once again thank you for writing to us, your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support