[Resolved]  Inox Leisure / Inoxmovies.com — not allowing food inside the theatre

Address:Inox Inorbit mall Malad west, Mumbai City, Maharashtra, 400064

We at inox inorbit mall malad were not allowed to carry the food inside the theatre. The person was very rude to talk to us his name was devashish sarkar. We asked him if he is nt allowing us dan refund my money back of the ticket. Finally the matter was in the police station and dey have setting der also so at the end we lost to the power that dey have. Dey don't abide the rules of the govt.
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Sep 22, 2019
Complaint marked as Resolved 
INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
Verified Support
Aug 20, 2019
INOX Leisure / INOXMovies.com Customer Care's response
Dear Guest,

Thank you for visiting our Multiplex.

We have taken note of the concerns raised in your trailing email and would like to clarify that the restriction / prohibition on allowing patrons to carry outside eatables and drinks into the theatre premises, is currently sub-judice. Presently there is no rule/ regulation/law, which mandates the Cinema Exhibitors to allow the patrons to carry the outside eatables and drinks into the cinema theatres.

You may be aware that, for the convenience of our patrons, we have installed free purified drinking water (RO) facility along with disposable cups, inside our Multiplex and patrons can avail that facility at any time. We do make allowances for infants, elderly and guests who have a medical issue/special needs.

We are hopeful that above, satisfactorily addresses your concern.

Looking forward to serve you again.

Warm Regards,
INOX Support
Nov 05, 2019
Updated by Divya jatania
Replying whatever u feel is right does not mean dat the complain is solved
Nov 05, 2019
Updated by Divya jatania
Special need was there bt still didnt allow
Complaint comments 

Comments

Than when u dont allow food dan should have refunded my money... u want to take money widout letting us see the movie..its like u forcefully want us to buy from inside or u forcefully want us throw what we have got. I[censored] are not allowing dan give my refund for the ticket. You didnt allow than refund na. I toh didnt see the movie y shud I pay than.

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    INOX Leisure / INOXMovies.com Phone
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    INOX Leisure / INOXMovies.com Address
    Viraj Towers, 5th Floor Western, Express Highway, Andheri (East), Mumbai, Maharashtra, India - 400093
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