Inox Leisure / Inoxmovies.com — not allowing food inside the theatre
Inox Inorbit mall Malad west, Mumbai, Maharashtra, India
DiDivya jatania on Aug 20, 2019
We at inox inorbit mall malad were not allowed to carry the food inside the theatre. The person was very rude to talk to us his name was devashish sarkar. We asked him if he is nt allowing us dan refund my money back of the ticket. Finally the matter was in the police station and dey have setting der also so at the end we lost to the power that dey have. Dey don't abide the rules of the govt.
[Aug 20, 2019] INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
Verified SupportINOX Leisure / INOXMovies.com Customer Care's response, Aug 20, 2019
Thank you for visiting our Multiplex.
We have taken note of the concerns raised in your trailing email and would like to clarify that the restriction / prohibition on allowing patrons to carry outside eatables and drinks into the theatre premises, is currently sub-judice. Presently there is no rule/ regulation/law, which mandates the Cinema Exhibitors to allow the patrons to carry the outside eatables and drinks into the cinema theatres.
You may be aware that, for the convenience of our patrons, we have installed free purified drinking water (RO) facility along with disposable cups, inside our Multiplex and patrons can avail that facility at any time. We do make allowances for infants, elderly and guests who have a medical issue/special needs.
We are hopeful that above, satisfactorily addresses your concern.
Looking forward to serve you again.
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