[Resolved] Inox Leisure / Inoxmovies.com — req non refundable amount

sudhir anandhan

from Puducherry, Puducherry

Address:

Mumbai City, Maharashtra

I'm sudhir from coimbatore, i've booked two tickets for vandha rajavadhan varuven today 2/2/19. The booking was failed, but they have charged me 380. They didn't even refund my amount. This is how they cheating all. Kindly take necessary steps regarding this asap. They are cheating everyone, after 10 days everyone will forget the money. Please look into this.

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Mar 11, 2019

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2019

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

We apologize for the inconvenience caused to you. There may have been a connectivity problem, as a result of which your booking did not get confirmed. The refund process for the unconfirmed booking has been processed from our end. The same would reflect in your account within the next 10 (ten) working days, depending on your credit/debit card billing cycle.

Please follow these steps should you not get an automatic Email/SMS booking confirmations.
• Sign in your ‘My Account’ section on our website with your registered email address and password.
• Under section of “My Account” please check for booking confirmation number.
• Should the same not shown then you can click on Resend option and the SMS /Email Confirmation would be resent back to you .
• Please give 20 minutes before trying a second transaction to avoid any multiple bookings.

We request you to add [protected]@INOX.co.in to your safe sender list /address book to ensure email delivery in your INBOX. Your patronage of INOX is extremely important to us and we hope that you continue to visit us.
Regards,
INOX Web Team