[Resolved] Inox Leisure / Inoxmovies.com — Staff and service
S
sid1823
from Pune, Maharashtra
Address:
Jalgaon, Maharashtra, 425001
Website:
Inox
I went for a movie at Inox, Jalgaon on 1st Jan 2017. The service at the ticket counter was worst. There was no proper queue outside the counter. Staff seemed to be inadequate. Also, there is no special machine for online booked tickets; which thus becomes time consuming. Staff of the food court of Inox is not at all co-operative. There were people consuming alcohol inside the theater and were also passing sleazy comments.I request an action as soon as possible as these things cause unnecessary inconvenience and nuisance.
Was this information helpful?
No (0)
Yes (0)
Feb 4, 2017
Complaint marked as Resolved
INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
I watched dangal on 25 DEC 2017 12 :30 advertisements were 40 mins it is in violation of the rules please take action or I need to take up with authorities
At the outset let me thank you for your feedback on INOX Surat. It is of great importance to us that our guests take time to let us know of our services offered as it gives us a chance to look into our daily operations and make constructive and positive changes in our working.
I sincerely apologize for the inconvenience caused to you due to a relatively longer interval as mentioned by you. I would like to elucidate here that we design the advertisement schedule looking at the ideal interval time that is required for all the guests to resettle on their seats after the break. Since this schedule is fixed for the entire week, during the week days it may seem to be a little longer interval as the turnaround time taken by the guests is relatively shorter when compared to weekends. Although the inclusion and timeframe of advertisement content is done with this approach, however, with the inclusion of movie trailers that add to the entertainment and excitement of the guests, and certain internal and statutory communication for the awareness and knowledge of the guests and society in general, the interval time may have appeared to be longer.
Let me assure you that all the activities, events, programs and operations at INOX are done with guest centric approach and we are extremely sensitive to the overall quality and experience that our guests have at our premises.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
At the outset let me thank you for your feedback on INOX Surat. It is of great importance to us that our guests take time to let us know of our services offered as it gives us a chance to look into our daily operations and make constructive and positive changes in our working.
I sincerely apologize for the inconvenience caused to you due to a relatively longer interval as mentioned by you. I would like to elucidate here that we design the advertisement schedule looking at the ideal interval time that is required for all the guests to resettle on their seats after the break. Since this schedule is fixed for the entire week, during the week days it may seem to be a little longer interval as the turnaround time taken by the guests is relatively shorter when compared to weekends. Although the inclusion and timeframe of advertisement content is done with this approach, however, with the inclusion of movie trailers that add to the entertainment and excitement of the guests, and certain internal and statutory communication for the awareness and knowledge of the guests and society in general, the interval time may have appeared to be longer.
Let me assure you that all the activities, events, programs and operations at INOX are done with guest centric approach and we are extremely sensitive to the overall quality and experience that our guests have at our premises.
Regards,
INOX Support