[Resolved]  Inox Leisure / Inoxmovies.com — stale popcorn

Address:Mumbai City, Maharashtra, 400026

Metro inox, marine lines, mumbai;

I do not know why you serve such stale popcorn. If i am payin 500 rupees or whatever for a bucket of popcorn, give me fresh at least. I ordered cheese popcorn, the cheese was scattered, stuck to barely 1-2 popcorn in the whole tub. And the popcorn was old. And rubbery. If i am paying extra for cheese popcorn, then at least make sure there is cheese in it.
It is not a one time incident. This is recurrent. Whether it is, the inox at cr2, or marine lines. Both of each which i frequent
Should this happen again what should i do. Eaach time i get an apology. I want rectification
Was this information helpful?
No (0)
Yes (0)
May 28, 2019
Complaint marked as Resolved 
INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
Verified Support
Apr 26, 2019
INOX Leisure / INOXMovies.com Customer Care's response
Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We would request that you let us know your contact and show details as we would like to speak to you in person. I assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Web Team
Complaint comments 

Comments

Yesterday watched kalank in vashi raghuleela 9am show no sound during national anthem n start of movie need to call staff b4 they notice n interval ads for 39 mins from 1022am to 1059am. Guys are you trying patience of the customer or trying to kill them. Such a bad service n no Professionalism very very lame reaction need to improve very badly.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    INOX Leisure / INOXMovies.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    59%
    Complaints
    1198
    Pending
    276
    Resolved
    627
    INOX Leisure / INOXMovies.com Phone
    +91 22 4062 6900
    INOX Leisure / INOXMovies.com Address
    Viraj Towers, 5th Floor Western, Express Highway, Andheri (East), Mumbai, Maharashtra, India - 400093
    View all INOX Leisure / INOXMovies.com contact information