[Resolved] Inox Leisure / Inoxmovies.com — ticket amount not refunded

Itzmesuraj

from Malappuram, Kerala

Address:

Thrissur, Kerala

Hi,
I booked one ticket for odiyan movie @ inox thrissur (Dt:14.12.2018). All theatre's where open on 14th, but inox was closed due to hartal. The inox guys said they will refund the amount directly to the customers if they booked directly. N those who booked online will get refund directly to the bank in 7days. I didn't get any refund or something till today. It's been 15+days now. How long should i need to wait.??? U guys are not responding also. After 10days i walked directly to inox n a guy who said he is the incharge there, said don't worry just snd him the snapshot of the booking details. N he will make the refund in 2days. What's happening??? For getting this refund how long should i need to wait. At least pls respond... [protected] this was the number given by inox guy.
Booking id: t7a7agd

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Feb 5, 2019

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2018

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

We thank you for choosing INOX as your movie destination.

We have received your mail and would like to inform you that we have sent this request to the respective unit for further course of action. Please bear with us till then.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

Verified Support

Dec 31, 2018

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

We thank you for choosing INOX as your movie destination.

We have received your mail and would like to inform you that we have played all shows of Odiayan on the mentioned date .We, however, have refunded you as an exception, same would reflect in next 10 working days.
Regret the delay in refund due to unavoidable circumstances .

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
Kainaz Pardiwall
Senior Manager -CRM