[Resolved] Inox Leisure / Inoxmovies.com — ticket loss but no cross check of customer database

Panna Chatterjee

Address:

Kolkata, West Bengal, 700051

29th april 2018 (Sunday), after purchasing 2 tickets in inox city center 2 rajarhut kolkata, manager did not allow us to enter for "avanger infinity war" movies due to loss of my tickets. While purchasing they keep my number but when i ask for help they didn't cross check my number. I had 2 tickets total amount 580 i paid. My ticket was audi 2 (Seat number 15b, 16b). They did not check even there database. I loss 580 rupees. Also the manager is not helpful. He didn't even check the matter seriously. The show time was 3:10 p. M.

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Jun 3, 2018

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2018

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

We are in receipt of your mail. We request that before purchasing tickets; carefully review your booking details. We allow entry only to holder of valid tickets . If a ticket has been lost, stolen, damaged or destroyed then entry will not be allowed . You would be requested to buy a new ticket.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Regards,
INOX Web Team