[Resolved] Inox Leisure / Inoxmovies.com — too many advertisement after interval

Vishal Gopale

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400706

Pathetic experience! This is for the second time non stop / never ending endless advertisement. Very bad movie experience. All advertisements played it is very annoying and frustrating keep watching irritating ads. Will never buy products advertised in your theatres. Real waste of money everybody, fellow movie watchers were irritated too. This review is going e erywhere no doubt. Purely dissatisfied.

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Mar 29, 2019

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2019

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

At the outset let me thank you for your feedback on INOX. It is of great importance to us that our guests take time to let us know of our services offered as it gives us a chance to look into our daily operations and make constructive and positive changes in our working.

I sincerely apologize for the inconvenience caused to you due to a relatively longer interval as mentioned by you. I would like to elucidate here that we design the advertisement schedule looking at the ideal interval time that is required for all the guests to resettle on their seats after the break. Since this schedule is fixed for the entire week, during the week days it may seem to be a little longer interval as the turnaround time taken by the guests is relatively shorter when compared to weekends. Although the inclusion and timeframe of advertisement content is done with this approach, however, with the inclusion of movie trailers that add to the entertainment and excitement of the guests, and certain internal and statutory communication for the awareness and knowledge of the guests and society in general, the interval time may have appeared to be longer.

Let me assure you that all the activities, events, programs and operations at INOX are done with guest centric approach and we are extremely sensitive to the overall quality and experience that our guests have at our premises.

Best Regards,
INOX Web Team