[Resolved] Inox Leisure / Inoxmovies.com — trolley bag storage

sreenath sreekumar

from Ernakulam, Kerala

Address:

North Goa, Goa

Hi,

We visited inox, panaji goa on the 1st jan2020, we were told we arent allowed trolley bags inside. The inox security (At the bag scan area) advised us to meet the gate security to deposit the bag there. To our surprise the gate security demanded a 100/- non refundable fee to keep that bag in their small cabin. It is such an unfortunate experience especially when it comes yo such a touristy place. The security and the staff were completely uncooperative and we (Gang of 10) returned without watching. Kindly resolve the issue and provide the basic necessity in any multiplex and stop looting the tourists.

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Feb 2, 2020

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2020

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We would request that you let us know your contact and show details as we would like to speak to you in person. I assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support