[Resolved]  Inox Leisure / Inoxmovies.com — Worst experience at INOX sunny mart jaipur

Address:Jaipur, Rajasthan, 302020

Booked 2 tickets for recliner seats for 7.05 pm show at new INOX sunny trade mall jaipur .worst experiences. Will never visit this and never recommend.
1) booked recliners a9 A 10 recliners not working in new built INOX. Worst experience. We had paid which we dint get.
2) booked snacks in starting of movie. YES delivered but not on seats on our clothes. CM no 2321. And great excuse sorry sir " thoda jaldi hai ".

Kind of harresment mental torture and worst experience.
Was this information helpful?
No (0)
Yes (0)
Dec 1, 2016
Complaint marked as Resolved 
INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
Verified Support
Oct 31, 2016
INOX Leisure / INOXMovies.com Customer Care's response
Dear Guest

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We would request that you let us know INOX Location show and contact details as we would like to speak to you in person.Please mail us the details on [protected]@inoxmovies .com.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support
Complaint comments 

Comments

Hello sir / mam
I am a student from indore, I came here in inox c21 to watch a movie, while booking a ticket for the show they are not giving ticket without combo of popcorns and cold drink, we are not here for popcorns, we came to watch movies.
Patrons are not allowed to wait outside the movie hall. My show starts at 1020 and I came in around 9:50 which is 20 minutes prior to the show. Why am I not allowed to wait in the mall? I was kicked out from the mall. Is this how you treat your patrons??

Simply ridiculous experience, thank you.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    INOX Leisure / INOXMovies.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    59%
    Complaints
    1200
    Pending
    274
    Resolved
    629
    INOX Leisure / INOXMovies.com Phone
    +91 22 4062 6900
    INOX Leisure / INOXMovies.com Address
    Viraj Towers, 5th Floor Western, Express Highway, Andheri (East), Mumbai, Maharashtra, India - 400093
    View all INOX Leisure / INOXMovies.com contact information