| Address: | Mumbai City, Maharashtra, 400104 |
We came to inox cinemas, malad west at 8:09 pm to purchase the show tickets for 8:10 pm show on wednesday 5 september. We asked twice if the show started but we were affirmed it will start after 5- 7 mins.
But instead of the 8:10 pm show, we were issued tickets for 7:40 pm show. By 8:15 we entered the screen. All the details can be attested via cctv in your theatre. Not knowing if the movie started or not. Within 20 mins the movie went into intermission, leading us confused and thats when we discovered that tickets to the wrong show were issued to us.
We have the copy of the tickets, it has an issuing time of 8:11 pm. Whereas the tickets are issued for 7:40 pm show. On talking to the floor managers and the manager, they did not listen to the complains or admit the fact that it was a mistake on their part to issue the tickets for a wrong show. They wouldnt provide us with tickets for the next show, or refund us our money. They ruined our movie and while keeping us busy arguing we missed the rest of the show too.
In the end they wouldnt let us speak to any senior staff, or do anything to help our cause. The name of the staff member is virendra kapoor, he posed as manager and he denied us all information or further contact to the senior staff.
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