[Resolved] Inox — manager behaviour rude & inox failing to give a solution for a commonly occurring problem.

Saahil Gazi

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700157
Website:	m.inoxmovies.com/index.aspx

We bought tickets from inox city centre 2, rajarhat, Kolkata. While going to the hall i somehow lost my tickets.
And its unbelievable the manager was so rude, he told that there is not option of giving duplicate tickets. We just bought the tickets about 10 minutes ago.
Moreover he also said that we'll have to buy tickets again and he will not let us enter and told us to go. I showed him the atm receipt and there are duplicate tickets available in the counter and i told him to verify that. He simply refused. This is how inox treats their customers and its pretty normal that someone might lost their tickets. And inox simply does not have any solutions for such scenarios, the manager further added that tickets are the only proof of identity their and if someone else found the tickets he would have let time enter.
Never visiting inox again.
Shame.

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Aug 13, 2018

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2018

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

We have received your email. We would like to clarify that as per terms and conditions we need a copy of the ticket at entry. We cannot issue a duplicate ticket hence we regret that entry was not given. Please note the same is mentioned in our website.

Guests are responsible for ensuring they have all the possessions with them before exiting the auditorium.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Regards,
INOX Support