[Resolved]  Insaraf.com — Defective Sofa set

Address:

Pune, Maharashtra

I received wooden sofa set from you for online order #1NSF30582133 on 9th July 2015. On the same day, i sent them an email stating about the damaged part and non-alignment of the received sofa with photographs as mentioned in your complaint disclosure. The furniture i got today is damaged as; 1. Front panel of 2 seater is broken. 2. None of the big bolts in the bottom are fitting. All the back panels are fitted only with black color bolts. 3. 3 seater is not aligned. Middle support seems to be bigger, making 3 seater in a hanging position. Currently a plywood support has been put to allign it properly. From 9th July till date 3 times different carpenters visited my place and examined the sofa and noted down all the repairs to be done. However, actual repair has not been done yet. Even with several communications via email with them, they have not taken any serious actions rather than just calling me to get details of repairs all the times and the issue still persist. It is more than 60 days now the repair has not done.