Instamojo — wallet to bank transfer

Address:

Ward no 09 meeno ka maholla shrimadhopur, 332715

Dear sir
I Avinash Toshniwal made a payment of 9500 INR through mobiwik into instamojo. They said it will take 2-3 working days. First they verify my all documents and at day of payout they hold my account and say the given documents are not correct. I file a refund request then they said it will take 10-12 days but now they are saying my instamojo account is in nagative with -233.64 INR . And they again put on hold the money. Either they are not transfering my money in account nor refunding my money.
My payment ID-
MOJO9607605W17756595
Case id - C[protected]
Buyer name - Avinash Toshniwal
Buyer email id- iresh.[protected]@gmail.com
Buyer mobile- [protected]
Mobiwik number- [protected]

Please help me out with this issue as soon as possible.