[Resolved]  Intellipaat — Cheating Customer for SAP HANA Course

I am writing today to complain about the poor service I received from your company.
This is to inform you that I have enrolled to SAP Simple Finance Self Paced and Live Classes.
The reason they are giving is that due to server crash, they will not be able to provide me with the recordings of the previous classes and the self paced videos which was available under LMS section in “My Courses”. This happened around 2nd August 2020. No one from Intellipaat bothered to inform me of such things. I myself called they and enquired after I was unable to see the videos under LMS.
They have asked me to swap course. I am a working professional working in SAP for last 5 years. They were forcing me to learn other courses as the other courses will be in demand in the future and SAP will be not. I asked for refund so that I can join other institutes as I want to stay in SAP. They are also not willing to refund the money. They are just playing with career.
They have enrolled me to new SAP Simple Finance Theoretical course which was again stopped from last week (Also, they have promised me on 21st August 2020, that I will be receiving credentials of SAP FICO Power User as a replacement for the server crash. Till now I haven’t received the same.
The failed promises from Intellipaat team are as below:
1. Lifetime access of Self Paced Videos
2. Lifetime any no of times registration for SAP HANA Finance Course. They are saying they will not provide SAP training now.
3. SAP Server Access
4. SAP Course to resume.
5. SAP FICO Power User Credentials
6. Stopped the recent SAP course they have started
In the beginning they have informed me once I mail to [protected]@intellipaat.com I am going to get a reply within 24hrs. Nowadays they are not bothered to reply and constantly ignoring my mails until I send several reminder mails to them.
As asked by Mr. Mahesh, I can switch from SAP to any other online course. Also, he was asking me to ask my family members to register on behalf of me. But having 5 years of experience in SAP, is it right for asking me to switch between courses. Why should I switch my career because of your fault? What will be the purpose for me to switch courses? Shall I advertise and request family members to register on Intellipaat?
After my mails, I had a word with a senior supervisor of customer care Deepali Sharma. As informed by her on call, the things her subordinates will not able to solve she can easily solve.
But I am sorry to inform they have repeatedly failed to maintain customer relations. They don’t even bother to give a call back and respond to mails.
I hope MR. Diwakar and MS. Shilpi (Management of Intellipaat) is aware of such casual activities going on inside the company.
PLEASE VALUE CUSTOMERS TIME. As informed by Deepali last month, she manages 500 customers. It was also mentioned by her that it was not possible for you to give a call back. That is what she is paid for, to maintain good relationships with customers and solve the issues of customers. Right?
Because of the pathetic service from Intellipaat and Deepali I will NEVER RECOMMEND INTELLIPAAT to my colleagues or family members. This is the worst experience I had from Intelliaat.
Please don’t assure things which you can’t keep. Please refund my full money back.