[Resolved]  Intellipaat — S/4 HANA Logistics Training cancelled, not providing refund

I am Suhas Kaushik. I had enrolled to S/4 HANA Logistics Training on the Intellipaat platform on July 27, 2020. I am here to complain about the poor service delivered from the company.

The course that I enrolled to was 50 hours of live classes with an independent server access for a period of 3 months on SAP. I was asked to pay an amount of INR 28000/- for which I made the payment on 27th July 2020. It was a weekend batch and the class was supposed to start from 2nd Aug. On 3rd Aug I received a mail that due to Hardware failure all the SAP servers had went down and would take 5-6 working days to fix it. After that there were no classes and when I mailed them they mentioned that due to major server crash all the course content had to be revamped and the course would restart from 19th Sep. Again they sent a mail that class would begin from 6th Sep. But I did not have any access to the course content or server. They just played like classes were happening in those 2 weeks and soon after that on Sep 19th, I received a mail that the trainer was quarantined and the class couldn’t happen. On 26th, they sent me a link for the class, but there was no class. When I mailed them to ask about this they mentioned the below:

“ Please be informed that there are no SAP courses available on our platform, As we had faced a major technical issue recently due to which we had lost the entire content of SAP and Networking courses, The back-end team is still working on re-building the course content from the scratch.

Due to the pandemic there is no fixed ETA for the SAP course resumption. As most the trainers and content development team are working from home as per the protocols. The live classes too are now on hold due to the trainer being unavailable. However, we can provide you with a course swap to another course of your choice from our website - https://intellipaat.com/ for 100% amount of what you have paid for your previous program.”

After this I asked the team for refund as I was not interested in other courses. I spoke to many executives but they started forcing me to take up other courses with are not aligned to my career path.
It has been so unprofessional. Only when I mail to ask them what is happening, they informed me about the server crash, which they were supposed to inform by themselves. Also, they take forever to respond and even after mailing they do not call or inform anything. It has been a worst service. They are just playing with our career.

When we are enrolling they act like they provide best service but now there is no value for the customers. This is my worst experience on a platform ever. They have wasted my time and money. I would have learnt SAP completely by now if I had enrolled in any other platform. I want a complete refund of my money into my bank account and not a voucher. I WILL NEVER RECOMMEND INTELLIPAAT TO ANYONE for their pathetic service.

I JUST NEED MY REFUND and stop playing with people’s career, especially in these hard days.