[Resolved] Intellipaat — transaction has been done twice, they are refusing to pay excess amount even though there is clear information from internet paym

Kala777

Address:

Khykha Court, 1st Floor, No.5, I Cross, Madiwala, Hosur Main Road, Bangalore-560068, India +91-7022374614, Bangalore, Karnataka, 560068

On 7-oct-2019, i have purchased the AWS
course 11340.15 INR, done online payment from Bank of Baroda, but transaction has been failed, later i did with the SBI BANKING.
The transaction has been done successfully from SBI.
the transaction which has been failed, i did not received from Bank of Baroda,
when i approached the Manager of Bank of baroda, they clearly confirmed that the mechant(intellipaat has received the amount along with the reference id).
this reference ID exactLy matches which i received to my mobile.
I have forwarded confirmation statement from Bank of baroda which i received to Intellipaat, but they are denying.

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Nov 30, 2019

Complaint marked as Resolved

I have got the Bank confirmation from the Internet payment Gateway of Bank of Baroda along with the Merchant ID, Amount, Transaction ID, Date of Transfer. Then I approached the Intellipaat, But they denied as they denied, they told they referred Email-id, eventhough after providing all clear statements.(It took 30 days). I transferred them 7 -oct-2019, but they received 9-oct-2019, but they denied they DID NOT. After 3 days i have approached Intellipaat team. Finally i approached CONSUMER FORUM, then intellipaat team responded in proper way. They accepted that they received the amount. Finally they REFUNDED my amount. Thank you very much to CONSUMER FORUM Team, Tejashwarao(Manager of Bank of Baroda) for your Quick Response and helping to resolve this compliant. Thank you Intellipaat operations team.

Intellipaat customer support has been notified about the posted complaint.

Nov 19, 2019

Updated by Kala777 This compliant did not resolved yet, i did not know why the status is in resolved status

Verified Support

Nov 20, 2019

Intellipaat Customer Care's response Can you please tell us your registered mail id or order id.

Nov 20, 2019

Updated by Kala777 [protected]@gmail.com

Nov 21, 2019

Updated by Kala777 I have approached Bank of Baroda, they have raised a ticket.Then it took 7 days.
From Bank perspective they clearly confirmed that either Account holder will receive the amount or Merchant.
Account Holder did not receive any payment.we have contacted the Merchant(Intellipaat), they said they have not received.
Then we approached Bank of Baroda again, they forwarded it to INTERNET PAYMENT GATEWAY of Bank of Baroda.
Then Manager clealry confirmed with all details saying, INTELLIPAAT has been received the amount.
The same i have forwarded them, then INTELLIPAAT asked me MINI statement from Bank of Baroda(1st transaction) which has been failed and Mini statement from SBI(2nd transaction) which has been successful.
Even though after providing all details they said they have not received.
Then after approaching consumer forum, MAYUR and ARVIND from INTELLIPAAT, they confirmed that amount has been received.
They said, they are going to transfer the amount TODAY(21/11/2019).

Nov 21, 2019

Updated by Kala777 Dear Team,

I have Mini Statement that i have not received any payment. kindly don't close this issue.