Intex Technologies — Defective Mobile supplied in packed & sealed condition

From: Smt. Abhijita Mukherjee C/O Sri Alik Bhattacharjee 44, Bindubasini Road P.O. Bhatpara Dist. North 24 Parganas West Bengal, Pin.743123 Mo. 91 [protected] Email [protected]@yahoo.co.in To General Manager, Customer Care, Technologies (India) Limited D – 18/2, Okhla Industrial Area, Phase – II New Delhi – 110020, India [protected]@intexmobile.in Sub.: Immediate Replacement of Defective Mobile(aqua-ETREME V), Packed & delivered without QC : Ref.: 1) Purchased from: M/s. Ganesh seth Pan Mahal, Gandhi More, Kanchrapara, 24 Pgs. (North), West Bengal, 2) Tax Invoice No.14910 Dated 26/09/2015 3) IMEI : [protected] [protected] Dear Sir, I am very sorry to inform you that on 26.09.2015 I have purchased one Aqua Extreme V Mobile from the renowned mobile seller M/S, Ganesh Seth, on good faith and thinking your companies’ good will I have carried it in packed & sealed condition to my house but from the same date the sound of the speaker is very low and much more below the average limit. it seems to be manufracturing defectand accepted without your QC approval to capture rapid market. I do not expect this type of attitude to cheat the valued customer from your company, Please investigate how a defective set is released without QC inspection to capture the market. As such you are requested to replace the said set at the earliest to avoid any future discrepancies otherwise, I will have no alternate than to seek legal help through social media. Thanking you, Dated: 30.09.2019 Yours faithfully, Abhijita Mukherjee Dear Sir, Furthermore, in connection of my complaints dated 30.09.2015 this is to inform you that the defected Set was presented to your Barrackpore Service Center, Mobile Solution, 35(8/B), Barasat Road, Barrackpore, Kolkata 122, Mo.[protected] on 01.10.2015 for checking and verifying of the Set, where it is confirmed that the sound of this new Set is much more below the standard sound and advice for replacement as it is within 7 days of purchase. But, it is shown in their system that it is activated before 67 days and as per policy DOA can not be sanction as per policy, it is given in writing, it is also pointed out that it is not supporting the system. As such the Set is returned and advised to contact with the Deler. Accordingly the Set is deposited tio the Dealer M/S, Ganesh Seth. Please arrange to replace the said defected set at the earliest to avoid any future discripancies. Thanking you, Dated 01.10.2015 Yours faithfully, Abhijita Mukherjee C/O Alik Bhattacharjee