[Resolved]  Inventory Biz — Cheating

Address:Thiruvananthapuram, Kerala

Dear Friends, I purchased one Inventory Biz billing software from Integrate Solutions, Thycadu, Trivandrum. Its model is 4.5 standard version. I used about 2 years. After this I changed my printer (Dot matrix type) and I called the dealer to set the print format. One service person came to my shop and set print format and asked Rs 550. I paid the charge. He gave one bill against the payment. But there is some mistakes in my FORM 8 bill. So I called to the same office, the same person came. He rectified the problem and he asked Rs 550. . I paid the charge again. He gave one bill against that payment. After this I saw a new type of software in my system ie, Inventory Biz 5.4 trail version. Then I called the dealer. He said that I should pay Rs 14500 for single user otherwise my trail version will expire within 30 days. I called another dealer in in Kollam town . He said that the new software cost (5.4 version single user) is Rs 9000 only. For up gradation from 4.5 to 5.4 is only Rs 2000. I called their HO at Kollam. The customer care person adviced me to go to the same dealer only. I again called the same dealer. Replay is same. That means the Trivandrum dealer (Integrate Solutions, Thycadu, Trivandrum) try to lick Rs 12500. Now I have no other source to enter my transactions. So I request you that don’t buy this software. They will cheat you.. -Santhosh ([protected])
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Complaint marked as Resolved 
Please solve our issue. Our total lose is 3Lakhs. We purchased two Tally software. Its additional cost is fourty thousand.
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Real thing
Dear santhosh. sad to hear your experince with inventorybiz. i can't believe it. i am using same software since 2010 and i never paid service bills or anything expect yearly (Annual service pack) . i am getting online team viewer and onsite support from the company
Lekshmi Bakers Kollam
Hi sir,

Thanks for the information, we have checked with our dealer
and he has found that the original product (4.5 versions which was discontinued
4 years back) was originally registered with Mr. Simon Mathew – FAMILY SUPER
MARKET registered[protected] and has different address and contact details. So
in this case piracy was detected and the same was conveyed to you by our Trivandrum
dealer. Then you had contacted the Nagercoil dealer – he had also told you the
same and asked you to buy a fresh new license. The dealer has visited and done
a verification of the old customer and found that it has been closed. The
software which you are using is does not belong to you, the same was conveyed
to you by me, the help desk and the other 2 dealers. The service given to you
was for training and buying a new product with due bill. If you have clear
documents to prove that the Inventory Biz version 4.5 was purchased by you then
we had informed you that we could help you.

I would like to know why you have not moved legally if your
point was correct. However I promise you that I shall be moving legally against
you for damages within 2 days if you don’t remove such unwanted post.

Best Regards

Hilary Albert (COE)

[protected]

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    Trivandrum
    Kerala
    India
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