IOC — Not delivering of gas Cylinder and Online booking of gas Cylinder

Address:

Air Force Station Bhisiana, Bathinda, Punjab

Sir,
I have booked gas on 28 Mar 23 (Invoice No[protected] and still waiting for delivery. This gas agency (Vayusena gas Agency) is inside Air Force Bhisiana, and we are always facing the same delivery issue from a long time. The manager of this agency always give the same answer what I can do if delivery boy is not coming. As a consumer I am asking what you should take action against this type of act due to which your customer do not get cylinder at their door after paying delivery charge. If delivery boy is not available they should hire some other and it should be in practice about the absentee of delivery boy to the Sales officer IOC of that area. I have received the order delivered message (attached as file), but today also I am waiting for the delivery of gas cylinder and on query they told me to collect the cylinder from godown.

One more thing, we are not able to do online booking and payment. For this we have to visit agency always, I know it can be booked and payment can be done online. Please instruct gas agency to continue online booking.

I hope IOC will resolve these issue with fare means. Thank you.