Ion Exchange India — wrong information of resin & complaint for not proper working

Address:	Jodhpur, Rajasthan, 342001
Website:	ionexchage

I had purchased water softener plant - model no ngs 6b/6mq on date 06.02.2016 from m/s divya enterprises jaipur. After 18 months, the top mounted multiport valve is cracked and we filed a complaint at your service center then they informed me to change it and we changed it from your authorized service center at jodhpur. After installing the multiport, when i am doing regenration slow range rinse but is is not suction the salt water and due to this we are unable to charge. I was also shocked at that time when the service representative told us that the resin used it in is not food grade and it is of cheap quality and colour is golden whereas i am using it for residential use. The representative also told that the original resin colour is purple.

After all this we contacted m/s divya enterprises jaipur, but we are unable to contact. I am sorry to say that i had purchased this on the name of ion exchange and its value but i have been cheated like this.

You are playing with customers health.

So kindly clarify this and replace resin immediately.