IRB Infrastructure — amount deducted from fastag wallet

mr.CherishP

Address:

IRB CHORYASI, Surat

Hi,
I am cherish.
I always pass from irb choryasi toll plaza and my car i number is gj05ra9976 and they never charge for local cars.
But now i attched fast tag on my car and guess what? Your toll plaza continously deducting amount for each time i pass from it.
Please refer attched screenshot. Please refund my amount which is 75+75 =150.

And most importantly add my car's registered number in whitelist, the amount should not deduct in future.

Please help me out in it.

Thanks.

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IRB Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2020

IRB Infrastructure Customer Care's response Dear Sir,

We are in receipt of your email dated 06.06.2020 regarding not allowing exemption / toll concession
for GJ 05 vehicle on Consumers complaint forum, in this context we would like to clarify as under.

1. We are carrying out toll operations at aforesaid toll plaza as per the guidelines of ‘National Highways Authority of India’ and User Fee is collected as per notification dated: 22.09.2009 issued by MORTH. As per said notification, there is no provision of exemption to any person or vehicle except as specifically permitted in the said notification. (Copy of notification is available at toll plaza)

2. It may be noted that vehicles registered with Surat city are not exempted at Choryasi Toll Plaza as per said notification. However, there is provision of Toll fee concession to local users.

3. To avail this facility on Fastag (i.e. registration of Fastag as Local Tag), vehicle user needs to submit proper documents viz, vehicle registration documents, proof of residence etc. at Toll Plaza Administration Office. This is done by you.

4. Apart from registration of ‘Fastag as local tag’, we have no role in payment processing under Fastag as it is automated process and payment is processed as per said notification.

5. From 15.12.2019 at all NH toll plaza 100% fastag implement procedure is in progress and non fastag commuter will be penalised for Double Toll tax of applicable toll fess as per instruction of MORTH notification no. GSR 831(E) dated 21.11.2014 & further updated G.S.R. 298 dated 15.05.2020

6. As per IHMCL guide line only NHAI have authority to distribute fastag of exemption category & no concessioner have a rights of this.

7. In case you are eligible, please visit at toll plaza administration office along with valid documents for vehicle and residence.

Thanking you and assuring you of our best co-operation at all the times

Customer Care
IRB Infrastructure developers Ltd

Jun 14, 2020

Updated by mr.CherishP Hi Team,
Thank you for your response.

But I don't think they are collecting any amount from non-fasttag GJ-05 vehicles.
Also the strange thing is that, after sharing this incident with my other friends they said, some of them GJ05 vehicle is charged and some of them is not charged till date even they have the fastag.

Paytm Fasttag said me to register my car number in local transport exemptions list. Please add me in that link if possible or atleast do something to give local discount.

Thanks,
Cherish