[Resolved]  IRB Infrastructure — charged double fast tag as well as cash

Dec 27, 2018

IRB Infrastructure Customer Care's response Dear Sir,

Greetings !

We are in receipt of your email dtd : 26.12.18, regarding double debit at Khalapur Toll Plaza on Mumbai Pune Expressway, registered under ‘Indian Consumer Complaints Forum’ portal. In this context, we would like to clarify as under:

At the outset, we sincerely apologize for inconvenience caused to you. We hereby inform that the matter has been investigated by us and clarify as under:

1. We have verified our accounts and confirm that we have received an additional amount of Rs.138/- and the same can be refunded.

2. It may be noted that details of valid Fastag on a vehicle is automatically captured while crossing toll plaza and accordingly payment is deducted. Toll staff doesn’t have any role in the same. In limited cases, the person at toll booth fails to notice the Fastag and ask for cash payment. It is advisable to inform about Fastag affixed on the vehicle before making cash payment.

3. You are requested to contact your Fastag issuing bank to raise a chargeback request for refund of this amount. The same shall be credited to your bank account.

For any further assistance or clarification, please feel free to write back to us.

Thanking you & assuring you of our best services at all times.

Thanks & Regards,
Customer care – IRB Infrastructure Developers Ltd.