[Resolved]  IRB Infrastructure — double charge and rude behaviour

Address:

Pune, Maharashtra

Dear sir
While passing from pune to mumbai (Mh12rk0287), i paid the toll at talegaon in cash (Receipt attached). Since i was having the sbi fast tag, i charged it on the way to ease out further travel. While exiting from khalapur, i noticed thru sms that rs. 138/- has been debited, which is an extra amount since i have already paid in cash. (Message : dear customer, your sbi fastag account ending with aaae0 vehicle number: majzxxmtkzkc54572 has been debited rs.138 for toll charges at khalapur toll plaza on 31-jul-2019 02:35:12 pm available balance is rs.124)
While on return, i approached the supervisor mr. Vinayak rakte and explained the situation. He agreed the extra charges has been debited and said will let me pass thru this toll gate with no charge, however that did not happen and i was charged thru sbi fast tag rs. 138. (Message: dear customer, your sbi fastag account ending with aaae0 vehicle number: majzxxmtkzkc54572 has been debited rs.138 for toll charges at khalapur toll plaza on 31-jul-2019 10:40:54 pm available balance is rs.-14)
I returned back to khalapur toll gate 10:50 pm date 31.7.2019) and approached mr. Vinayak rakte and asked him about the same. To my surprise, his behaviour was absolutely rude and insulting. He used a worst language calling me brainless and why did i pay thru fast tag? He has used bad words and it was a total insult despite the fact i have paid double toll. The toll incharge was called and the situation was explained to him. I have written the same on the available complaint book. (Copy attached).
Hereon, i shall never use a fast tag and circulate the incidence thru social media a copy to our transport minister mr. Nitin gadkari.

What i expect from the authority

1. A stern action against employee, who has no right to misbehave
2. Improve the system which is flawless, as i have seen so many complaints on double charges.
3. Refund my money.