[Resolved] IRB Infrastructure — double charged on tolls | |
Toll charges were cut from fastag and also taken in cash inspite of displayed banner saying"no fastag only cash". The attendant on toll asked me whether the fastag is oprational or not and later took cash without saying anything about the fastag. Later i got the message of dedection of the tool from my account. I was wrongly charged of 246 rs on single journey from lonavala to mumbai at khalapir toll. I should have been charged 173 rs on single journey at the toll. Was this information helpful? | |
Apr 5, 2020 Complaint marked as Resolved IRB Infrastructure customer support has been notified about the posted complaint. Verified Support Feb 27, 2020 IRB Infrastructure Customer Care's response Dear Sir, We are in receipt of your email dated 22/2/2020, In this regard, would like to inform as under 1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same. 2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator. Thanking you and assuring of our best services at all times. Customer Care IRB Infrastructure Developers Ltd. | |
Add a Comment | |
26%
Complaints
843
Pending
0
Resolved
215
+91 22 6640 4220
IRB Complex, Chandivli Farm, Chandivli Village, Andheri, Maharashtra, India - 400072
Post your Comment