[Resolved] IRB Infrastructure — double deduction of toll amount

Varun Deshmukh

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411026

I was going from pen to pune via khalapur toll then at khalapur toll they were telling that for this lane they are not accepting the fastag so you have to pay cash, but i insisted them that i have fastag and amount should deduct through fastag only but they people not agreeing and i have to pay cash at khalapur toll. But after some time i received sms from hdfc bank for deduction of 173 rs from fastag as well. For same journey they have taken double amount from me cash and fastag online payment both which is not acceptable. Why they have done like this? Why they are looting the peoples? Pls refund my 173 rs and take the action against that toll plaza otherwise i have to go to social media to highlight this issue to concern authority.

Car no - mh14ey4750
Mob no - [protected]
Attached here - toll tax receipt and screenshot of online deduction message.

Pls help me to get my refund.

Regards
Varun deshmukh
[protected]

+2 photos

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Jan 12, 2020

Complaint marked as Resolved

IRB Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 09/12/2019, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.