IRB Infrastructure — Double toll collected at Khalapur- in cash and Fastag

I would like to bring to your notice that an amount of Rs. 203 was collected from me twice on the Mumbai-Pune expressway.
An amount of Rs. 203 was deducted from my Fastag account on the Talegaon Toll Plaza at 18:31 (Screenshot of amout deducted attached). After that, at Khalapur Toll Plaza, first the Fastag code was scanned but the officer said that their device was unable to read the code. Saying this, they asked me to pay Rs. 203 in cash ( receipt attached) at 19:33. And then after a while I got a message that Rs. 67 was deducted at 19:33 from the Fastag account. So from Talegaon to Khalapur Toll Plaza, a total toll of Rs. 473 was collected from me.
Request you to refund the extra Rs. 203 collected from me.

Sujit P. Mahajan
+2 photos
Was this information helpful?
No (0)
Yes (5)
IRB Infrastructure customer support has been notified about the posted complaint.
Oct 04, 2021
Updated by Isha M
Marked as resolved, but not solution received
Complaint comments 

Comments

What happend next bro ? Any solution

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IRB Infrastructure
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    26%
    Complaints
    843
    Pending
    0
    Resolved
    215
    IRB Infrastructure Phone
    +91 22 6640 4220
    IRB Infrastructure Address
    IRB Complex, Chandivli Farm, Chandivli Village, Andheri, Maharashtra, India - 400072
    View all IRB Infrastructure contact information