[Resolved] IRB Infrastructure — double toll collection

Sivan_11

from Pune, Maharashtra

Address:

Thane, Maharashtra

Good morning.

I use kvb fast tag for etc in the mumbai pune expressway route.

I was travelling on 27th july, 2019 in the morning. My vehicle number is tmbbdgne1ja007741.
Please note that at khalapur toll they used a hand gun for deduction my toll and they have debited rs.138/- twice. They were having problems with that hand gun and must have happened without that knowing the same. The first deduction is at 7.47.46 am and the second deduction is at 7.53.04 am. Transaction id is[protected][protected] and[protected][protected]. Obviously i cant pass the toll twice in this span of time.in fact they said that i don't have balance of rs 230/- when i had enough balance to go to pune.

So could you kindly refund the second deduction into my account.

Kindly do help me.

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Sep 3, 2019

Complaint marked as Resolved

IRB Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2019

IRB Infrastructure Customer Care's response Dear Sir,

Please share Fastag amount deduction SMS snaps for further process.

OR You may file online chargeback request with Fastag bank by attaching SMS snaps, for double debit.

Please feel free to write back to us.

Assuring you best services all the time.

Thanking you,

Customer Care

IRB Infrastructure Developer Ltd.

Thanking