IRB Infrastructure — double toll deduction at shedung toll

vavadhut

Address:

A 501, Radha Hari Niwas,Tilak Road, Panvel, Raigad, Raigad, Maharashtra, 410206

On 25/12/19 while travelling towards pune on nh48. Toll tax was deducted twice at shedung toll plaza. It was told to me that scanners are not working and i was asked to pay toll manually.

Manual receipt details : no. [protected]
Timing 10:18:34
Rs.35
Shedung nh48 e03, towards pune.

Fastag details : trip no.[protected]
Shedung nh 48 toll plaza, 10:18:47,
Amount deducted by account at 10:33:22
Rs.35

Kindly look in to it and repay.

Regards,
Avadhut vaidya.

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IRB Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2020

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 25/1/2020, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Jan 29, 2020

Updated by vavadhut okay, thanks forwarding to concern.

Thanks,
Avadhut Vaidya

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Comments

[email protected]

I wish to know the toll charges and concessions available when we return on the same route within 12/24hrs.

I was thinking, when we return with 12/24hrs, we get some discounts.

Kindly clarify on rules applicable.

Regards,
Hemant Talathi
Email: hemant.[protected]@gmail.com

deepa81

from Ahmedabad, Gujarat

Feb 13, 2022

Dear team,

I was traveling with my family from Mumbai to Karjat yesterday.
I recharged my Fastag and the money got smoothly deducted at Airoli toll naka.
Inspite of having balance in the Fastag, two staff at Shedung Toll insisted to pay cash.
When I told them that I have balance in my Fastag, one of the person got the laser scanner, scanned the Fastag scanner and then started asking for money.
I showed them that I have balance on my idfc Fastag account but they were not ready to listen, one person stood infront of my car and the other one in hat started talking rudely, he kept demanding cash and said "tumko dimag nahin hai, gaadi peeche khadi kar do, nahin jaane dega".

Its really disappointing, on the tool booth it was mentioned - No cash payment, I recharged my idfc Fastag but still I was forced to pay cash and had to face such rude and bullying staff.

I am sharing the video of the 2 staff at the Shedung toll, both were bullying and the one with jacket and hat was super rude. He started bullying and threatening.

I would request the toll management to take strict action against him. Please let me know if you need any further details.

Regards
Deepak Gianani