[Resolved] IRB Infrastructure — excess amount collected (two times) through fastag

rajendra29

from Delhi, Delhi

Address:

Mobile No. 9867261645, 400709

I was traveling towards pune through my car mh43bn8705 on 29th october 2019 via mumbai pune expressway. I have paid rs. 230/- cash at khalapur toll plaza as a toll charges (Transaction no. [protected]) because less balance (Rs. 200/-) in my fastag account. But at talegaon toll plaza again rs. 175/- debited from my fastag account (Ma3czf63skj588013). I received message of this transaction after 15 minutes.

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Dec 2, 2019

Complaint marked as Resolved

IRB Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2019

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 31/10/2019, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.