[Resolved] IRB Infrastructure — excess toll collected at jhala our toll naka through fast tag | |||
Dear sir Yesterday i passed through mumbai pune express way with my vehicle swift dezir mh05as9645 from pune to mumbai as per below data. I crossed your talegaon toll naka at 12.48 pm and paid toll rs.173 through fast tag as per bellow confirmation from airtel payment bank as below. "you paid rs.173.00 at talegaon toll plaza of mh05as9645 on 26/02/20 12:48:35. Avl bal rs.39.00 txn id: ft[protected]" As my balance is low and to get eligible for next toll plaza at jhala put I have charged my account for rs 200 more immediately at 12.50 pm. When i crossed your khalapur toll plaza at 13.27 pm on same day again rs 173 deducted through my fast tag. So total amount deducted is rs. 346 for the entire journey from pune to mumbai. Where as actual deduction is rs.270 as per revised rate. Below is the receipt message at jhala our toll plaza. You paid rs.173.00 at khalapur toll plaza of mh05as9645 on 26/02/20 13:27:02. Avl bal rs.16.00 txn id: ln[protected] Please immediately revert my excess amount which is charged extra from me. Regards Sharad bhogle Dombivali Thane Maharashtra Was this information helpful? | |||
Mar 31, 2020 Complaint marked as Resolved IRB Infrastructure customer support has been notified about the posted complaint. Verified Support Feb 27, 2020 IRB Infrastructure Customer Care's response Dear Sir, We are in receipt of your email dated 27/2/2020, In this regard, would like to inform as under 1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same. 2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator. Thanking you and assuring of our best services at all times. Customer Care IRB Infrastructure Developers Ltd. | |||
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