[Resolved]  IRB Infrastructure — excess toll tax

Dear sir / madam;

On 12th june 2020 i travelled from mumbai to pune. By vehicle mh03 az 6776.
At khalapur toll rs. 203 was deducted from fastag (Refer below mail).
At talegaon toll plaza fastag had insufficient amount balance.
I have been informed totoll plaza official that i have already paid rs;203 through fastag even after he insisted on paying rs:203 toll.
So i have paid one way toll rs:203 + 203 =406 instead of rs: 270.
Kindly arrange to refund rs:136 at the earliest.

— forwarded message —
From:
Date: fri, jun 12, 2020, 09:39
Subject: transaction alert for your tag
To:

Dear customer,

Dear customer, your fastag account has been debited rs. 203 for transaction for vehicle mh03az6776 at toll khalapur toll plaza on[protected]t09:27:18. Balance amount in the account is rs. 0. Call toll free number [protected] for any dispute.

This is an automated e-mail alert to help you keep track of your tag transactions. Hence, please do not reply to this e-mail..

Regards,

C. R. Kulkarni
[protected]
[protected]
+1 photos
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Aug 8, 2021
Complaint marked as Resolved 
IRB Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jun 20, 2020
IRB Infrastructure Customer Care's response
Dear Sir/Madam,
Greetings!
We are in receipt of your email dtd: 17.06.20, regarding excess payment at Talegaon Toll Plaza on Mumbai-Pune Expressway in this context, we would like to clarify as under:
We are carrying out toll operations at aforesaid toll plaza as per Concession Agreement executed with Maharashtra Road Development Corporation (MSRDC) and guidelines issued by MSRDC form time to time.

At Khalapur Rs.203/- was deducted from your Fastag, it may be noted that details of valid Fastag on a vehicle is automatically captured while crossing toll plaza and accordingly payment is deducted.

As per Govt. Notification, there is no provision of issuing receipt for difference amount at Talegaon Plaza for commuter coming from Khalapur as there was insufficient balance in your fastag A/c. toll staff rightly collected toll fees of Rs.203/-.

Thanking you & assuring you of our best services at all times.

Thanks & Regards,
Customer care – IRB Infrastructure Developers Ltd.
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