[Resolved] IRB Infrastructure — extra rs. 46 paid at mumbai pune expressway toll via fastag

[Resolved] IRB Infrastructure — extra rs. 46 paid at mumbai pune expressway toll via fastag

R rohita89

Hello, I was traveling from mumbai to pune on[protected] and toll fees are rs. 230 in total. I am using fastag for toll on mumbai-pune expressway. At khalapur toll plaza, the toll amount deducted was rs. 138 and at talegaon toll plaza also rs. 138 was deducted. Which means i paid rs. 276 for my journey via fastag. Same happened to me on[protected] while traveling from pune to mumbai. Please see the attached statement, i have highlighted in red box where i am charged rs. 138 at both the times instead of rs. 138 and rs. 92 at first and second toll respectively. Please arrange a refund of rs. 92 back to my fastag account as extra amount has been deducted. +1 photos Was this information helpful? No (0) Yes (0)
May 7, 2019 Complaint marked as Resolved IRB Infrastructure customer support has been notified about the posted complaint. Mar 06, 2019 Updated by rohita89 The green box shows that amount deducted is correct. From past 5 months, amount was deducting properly like Rs. 138 at first toll and Rs. 92 at the second toll which is Rs. 230 in total. Verified Support Apr 05, 2019 IRB Infrastructure Customer Care's response Dear Sir, Greetings !! We are in receipt of your email dtd :06.03.2019, regarding deduction o[censored]ser fees through Cash & Fastag debit at Talegaon and Khalapur Toll Plaza on Mumbai Pune Expressway, registered under ‘Indian Consumer Complaints Forum’ portal. At the outset, we sincerely apologize for inconvenience caused to you. We hereby inform that the matter has been investigated by us and clarify as under: 1. We have verified our accounts and confirm that we have received an additional amount of Rs.92/- and the same can be refunded. 2. It may be noted that details of valid Fastag on a vehicle is automatically captured while crossing toll plaza and accordingly payment is deducted. In limited cases, due to system malfunction tag is not verified immediately and the person at toll booth asks for cash payment. 3. You are requested to contact your Fastag issuing bank to raise a charge-back request for refund of this amount. The same shall be credited to your bank account. For any further assistance or clarification, please feel free to write back to us. Thanking you & assuring you of our best services at all times. Thanks & Regards, Customer care – IRB Infrastructure Developers Ltd.
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