[Resolved] IRB Infrastructure — Forcefully collection of extra amount

Anand Dabke

from Mumbai, Maharashtra

Address:	411038
Website:	www.lakshaholidays.com

I've asked dehu road toll person to give me toll receipt for khopoli. Your toll person & surrounding 4/5 persons foecefully collect rs. 101/-instead of regular toll of rs. 61/- when i demaned for circular of toll change they force me to remove vehicle. Transaction no. [protected]. User 018117. Your counter person is very arogant person.
My name: anand dabke [protected]
Car no. Mh 12 ba 3162
I've spoke with mr. Lakib saiyad on [protected] he told me to sort issue only at toll booth. My 78 years old aunt was with me so it was not posdible for me to waste time.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

IRB Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2016

IRB Infrastructure Customer Care's response Our reply is as under : Dear Mr.Dabke, We have for reference your email dtd: 20.03.16, received through ‘Indian Consumer Complaints Forum’ regarding collection of excessive toll fees at Dehu Road Toll Plaza, on Mumbai Pune NH-4, Highway & wish to clarify as under: We have Enquired the matter with Dehu Road Toll Management and have also viewed the CCTV Footage & it is observed that your car MH 12 BV 3162, came in lane # W01, requested for toll ticket of Khopoli, there was a vehicle carrying emergency patient (from nearby area) to the hospital, behind your car in the same lane, due to which there was confusion regarding destination / route of your journey. Please be informed that there are two ways to reach Khopoli : a) Dehu Road to Khopoli via NH-4, toll fees is Rs.61/- for single journey, for car category. b) Dehu Road to Khopoli via Expressway, Khalapur Connector, toll fees is Rs.101/- for single journey, for car category. Toll Management has also reported that, later on, while returning back you met with our Shift In charge and you have explained him about your journey (via NH-4) who verified the same and Rs.40/- (Rs.101-Rs.61) was refunded to you. CCTV Footage did not show any incident of argument / misbehavior by our staff with you. For your information, we have deployed qualified and efficient staff who had trained for the job and customer behavior etc. Please confirm whether you have received refund of Rs.40/- . Assuring you of our best services at all times. Thanks & Regards, Nitin V Bansode Head Toll Operations IRB Infrastructure Developers Ltd, nitin.[protected]@irb.co.in