[Resolved] IRB Infrastructure — irb infrastructure toll collected 2 times on mumbai-pune expressway

Fabian Fernandes

Address:

Pune, Maharashtra, 411057

I had been to Mumbai on 17th Jan 2020 and came back on 19th Jan 2020 to Pune. Both the time I have been asked to pay toll in Cash on Khalapur and Talegaon toll plaza. Today, I got to know that I have been also charged for Rs. 173 (Total Rs. 346.00) from Fast-tag account on both the days.

Attached are the photos of cash receipt as well as emails I have received for same.

+3 photos

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Feb 22, 2020

Complaint marked as Resolved

IRB Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2020

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 20/1/2020, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.