IRB Infrastructure — local pass

 
2 Reviews
India
 Sajidadhikari on Mar 15, 2020
Sir
I travel daily from panvel to karjat. As i stay in panvel i'm entitled for local pass at shedung toll plaza. I visited your toll booth 3 to 4 times in last week but i was told that local pass matter hasbeen sent to higher authorities for clearance. As i know there is a contract between government and road contractors to give local pass to resident staying upto 20km of toll booth why there is delay in issuing of pass? I m travelling from the same toll booth since 2012 on local pass. Kindly take a note of my complaint and reply asap.
Thanks dr sajid adhikari

Complaint Status


[Mar 15, 2020] IRB Infrastructure customer support has been notified about the posted complaint.
Verified Support
IRB Infrastructure Customer Care's response Jun 12, 2020
Dear Sir,
Greetings!
We are in receipt of your email dtd: 15.03.20, regarding eligible for local pass at Shedung Toll Plaza in this context, we would like to clarify as under:
1. We are carrying out toll operations at aforesaid toll plaza as per Concession Agreement executed with Maharashtra Road Development Corporation (MSRDC) and guidelines issued by MSRDC from time to time.

2. As per Govt. Notification No.S.O.1429 (E), (copy available at toll plaza)
there is provision of discounted Monthly Pass for local residents (residing nearby toll plaza) for their non-commercial vehicles subject to fulfilling the conditions mentioned therein.
3. To avail this facility of Local Pass you have to submit vehicle registration documents, proof of residence etc. at Toll Plaza Administration Office. After verification of documents and if documents are found in order. You may be issued local pass. This usually takes 2-3 working days after submission of documents.
4. In case you are eligible please visit at Toll Plaza Administration Office along with valid documents for vehicle and residence.

Thanking you & assuring you of our best services at all times.
Thanks & Regards,
Customer care – IRB Infrastructure Developers Ltd.
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Comments

I was traveling to Mumbai from pune on 8th March 2020. When I crossed talegoan toll plaza Rs. 173 /- got deducted from my fastag account. And when I crossed khalapur toll plaza again Rs. 173/- got deducted from my fastag account. Please I want my refund back of Rs. 116/-. Why such glitches happens. And why you people

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    IRB Infrastructure - local pass