[Resolved] IRB Infrastructure — Miss conduct of irb staff at borle toll naka (panvel bypass to old pune highway)

pathak93

from Mumbai, Maharashtra

Address:	Raigad, Maharashtra, 410206
Website:	IRB toll plaza

On 07/08/2016 while crossing borle toll naka, one of irb staff mr. Himat pratap mane was behaving unprofessional and use abusing language for ex service man (Video recorded and kept as record and shown to toll incharge) which deeply hurt my self respect and his thought about a uniform personal, the same is been notified to his senior mr. Prem mane on duty.

I request to mr. V bansode (Head of toll operation) and concern authority of irb to investigate the matter and take appropriate against individual and make sure the correct code of conduct with commuters.

Also request to notify the action taken against individual on my email. [protected]@yahoo.Com or on mobile [protected].

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Sep 15, 2016

Complaint marked as Resolved

IRB Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2016

IRB Infrastructure Customer Care's response Dear Capt. Pathak Sir,

We have for reference your email dtd: 07.08.16, posted on ‘Indian Consumer Complaints Forum’ regarding misbehavior by Toll Staff at Shedung Toll Plaza on Mumbai Pune Expressway & we wish to state as under:

First & foremost our sincere apology on misbehavior by our staff Mr.Mane with you.

We have enquired the matter with Toll Management and also viewed the CCTV Footages. It is observed that you had shown your ID Card (Ex-Servicemen) for exemption in payment of toll charges while going towards Khopoli and you were given exemption by the Toll Staff. While returning back you did not show / displayed your ID Card for verification hence on duty staff Mr.Mane requested for the same, which resulted into some exchange of words between yourself & Mr.Mane. Later you were exempted on interference of our Sr.Staff. This situation could have been avoided if you had shown your ID Card.

You then went to Police Station and again came to Toll Plaza along with Police Constable; demanding apologies from the concerned staff; he (Mr.Mane) have apologized to you. You then left the plaza duly satisfied.

Thanks & Regards,
Nitin V Bansode
Head Toll Operations
IRB Infrastructure Developers Ltd,
nitin.[protected]@irb.co.in