[Resolved] IRB Infrastructure — taken double toll cash and by fastag

Maheseyv

from Mumbai, Maharashtra

Address:

26/126 samarth nagar osmanabad, Osmanabad, Maharashtra, 413501

My car no mh25 al 9699 on 11/05/19 time approx 10.45 came from solapur to osmanabad tamalvadi toll plaza as district car he taken 30 rs and at same time he also taken 60 rs from my fastag. I also ask officer in office name mohamad on 12/05/2019 for refund the amount but refused to do so. Ask me to complaint online so pls refund amount to fastag mahesh pawar
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Jun 27, 2019

Complaint marked as Resolved

IRB Infrastructure customer support has been notified about the posted complaint.

Verified Support

May 20, 2019

IRB Infrastructure Customer Care's response Dear Sir,
Greetings!

We are in receipt of your email dtd: 12.05.2019 relating to double payment o[censored]ser fees through Cash and Fastag at Tamalwadi Toll Plaza on Solapur- Yedshi Highway, registered under ‘Indian Consumer Complaints Forum’ portal.

1. We are carrying out toll operations at aforesaid toll plaza as per Concession Agreement executed with ‘National Highways Authority of India’ (NHAI) and guidelines issued by NHAI form time to time.
2. As per Govt.Notification No.S.O.2506(E), (copy enclosed for ready reference), there is no exemption for any person or vehicle except as provided in the said Notification.
3. It may be noted that vehicles with MH25 registration are not exempted at Tamalwadi Toll Plaza as per said notification. However, there is provision of discounted Monthly Pass for local residents (residing nearby toll plaza) for their non-commercial vehicles subject to fulfilling the conditions mentioned therein.
4. To avail this facility on Fastag (i.e. registration of Fastag as Local Tag), vehicle user needs to submit proper documents viz, vehicle registration documents, proof of residence etc. at Toll Plaza Administration Office. After verification of documents and if documents are found in order, Fastag is registered under Local Tag by the Toll Plaza. This usually takes 2-3 working days after submission of documents.
5. Apart from registration of ‘Fastag as local tag’, we have no role in payment processing under Fastag as it is automated process and payment is processed as per said notification. It appears that proper details were not shared with you by the Fastag selling agency.
6. In case you are eligible for local monthly pass as per user fee notification, you are requested to visit Tamalwadi Toll Plaza with required documents.

Thanking you & assuring you of our best services at all times.

Thanks & Regards,
Customer care – IRB Infrastructure Developers Ltd.