[Resolved]  IRB Infrastructure — talegaon toll naka fastag not

Address:[email protected], Mumbai City, Maharashtra, 400093

Hello sir / madam

Today I was traveling 25/12/2019 pune to mumbai on mumbai-pune express way.

At Talegaon toll, i was told that fastag is not working please pay cash. Thus i paid cash 230/-. At khalapur toll i showed my cash receipt of 230/- which opretor kept it with himself and due to continues horns from behind I moved on towards mumbai. Within 15-20 min i received message on mobile that rs. 173+57=230/- is deducted from my account as charges of toll at talegaon and also at khalapur tollnaka

Thus i am charged ₹ 173/- + ₹57/- when i was not supposed to be charged anything at talegaon as well as khalapur tollnaka
You can check CCTV camera for that time of my vehicle.
Will irb provide refund of this amount?

Regards,
Asawari Pednekar
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Dec 1, 2019
Complaint marked as Resolved 
Compliment lodge at MSRDC
IRB Infrastructure customer support has been notified about the posted complaint.
Nov 25, 2019
Updated by shreesay
Please read 25/12/19 as 25/11/19
Verified Support
Nov 27, 2019
IRB Infrastructure Customer Care's response
Dear Madam,
We are in receipt of your email dated 25/11/2019, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.
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