[Resolved]  IRB Infrastructure — violation of truck driver

Address:Vadodara, Gujarat

Hello sir i am a truck driver my name is aslam sarvaiya me jab anand toll plaza se toll ki parchi nikali vo galti se gum ho gai fir vadodara toll pe mujse dusri parchi nikal ne ko bola mane kaha aap chack karlo mane anand se truck no gj 13 aw 7770 ki parchi nikali he to usne mana kar diya or bola dusri parchi nikal ni padengi mane us ko samjaya ke aap ek bar chack to karo to usne gusse me aakar muje mara mare pas uska video bhi he sir aap kuch karo sar
Was this information helpful?
No (0)
Yes (0)
Jul 6, 2019
Complaint marked as Resolved 
IRB Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jun 05, 2019
IRB Infrastructure Customer Care's response
Dear Sir,

Greetings!

We are in receipt of your email dtd: 02.06.19, regarding double payment o[censored]ser fee at Vadodra Toll Plaza on Ahmedabad -Vadodora Expressway, NE1.

At the outset, we sincerely regret for any inconvenience caused to you. We have investigated the matter would like to clarify as under.

1. We are carrying out toll operations at aforesaid toll plaza as per Concession Agreement executed with ‘National Highways Authority of India’ (NHAI) and guidelines issued by NHAI from time to time.
2. Please note that there is no provision of issuing duplicate toll receipts in the system since you had lost the toll receipt issued from Anand Toll Plaza, however a payment o[censored]ser fee is requested at Vadodara Toll Plaza which was correct and valid as per notification.

Thanking you & assuring you of our best services at all times.
Thanks & Regards,
Customer care – IRB Infrastructure Developers Ltd.
Complaint comments 

Comments

In Maharashtra on Solapur to Aurangabad highway on Padalsingi Toll naka actually for beed passing vehicle toll is rs. 35 but they are charged rs.65 and amount is deducted from my fasttag when I told to staff they told if you wish you can make complaint very upset on their behaviour

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IRB Infrastructure
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    26%
    Complaints
    843
    Pending
    0
    Resolved
    215
    IRB Infrastructure Phone
    +91 22 6640 4220
    IRB Infrastructure Address
    IRB Complex, Chandivli Farm, Chandivli Village, Andheri, Maharashtra, India - 400072
    View all IRB Infrastructure contact information