Address: | Maharashtra - Thane Dist - Pin: 421201 |
This is to raise a written complaint about "Illegal/wrong deduction of Toll for the amount of 80.00 INR" against the above said subject line vehicle.
My vehicle (Hyundai-Grand i10 - MH05-DS-6848) was parked in my parking lot last night, i.e. on 14-Feb-23. Location of the vehicle is (Maharashtra - Thane - 421201)
However, surprisingly I received a message from 'JK-HDFCBK' stating the following:
Toll Paid Rs. 80
At: IRB Choryasi || On:[protected]:02:23 || Vehicle No: MH05DS6848
Via HDFC Bank NETC FASTag || Bal: Rs 9.099
I want to let you know and want to confirm that neither me nor my vehicle went anywhere on the said date on the given time & we were at home only.
We reside in Maharashtra state, Thane district. The said Toll Booth (IRB Choryasi) is located in Gujarat. I am furiously wondering, how the Toll amount got deducted from my account then??
This illegal & wrong deduction needs to be rectified.
Requesting you to please look into it & kindly revert my money back to my FastagHDFC account at earliest, which was wrongly deducted.
I have raised a complaint with your customer care & wherein they acknowledged the issue, also mentioned that this happened due to some server problem / system glitch. They provided me with the complaint number - I83689251. PFA relevant documents/images for your reference. Was this information helpful? |
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