[Resolved]  IRB — toll dedicated two time refund pl

Nov 02, 2018

IRB Infrastructure Customer Care's response Dear Sir,
Greetings !
We are in receipt of your email dtd: 12.10.2018 relating to double deduction o[censored]ser fees through fastag account at Talegaon & Khalapur Toll Plazas on Mumbai Pune Expressway, registered under ‘Indian Consumer Complaints Forum’ portal.

At the outset, we sincerely apologize for any inconvenience caused to you. In this regard, we would like to clarify as under:

1. It may be noted that User Fee for car category Mumbai-Pune (via- Khalapur connector and Talegaon toll plazas) is Rs 173/-

2. In case of cash payment, entire amount is paid at the time of entry from first plaza (as the destination is specified by user) and no amount is required to be paid at the time of exit from other plaza. However, in case of Fastag, Rs.115 is collected at Khalapur connector (as destination is not known) and balance Rs.58 is collected at Talegaon.

3. In your case Rs.115 was rightly deducted at Khalapur connector. However, for Talegaon system had erroneously calculated Rs.138 instead of Rs.58 and excess amount of Rs.80 was collected from you. You are requested to raise a chargeback request for Rs.80 with your tag issuing bank/agency.

4. It is not clear from your complaint if any cash payment was also made by you. In case you had made any payment in cash, we request you to provide copy of toll receipts for further investigation. You can email the same at [protected]@irb.co.in

5. For any further assistance or clarification, please feel free to write back to us.

6. Thanking you & assuring you of our best services at all times.

Thanks & Regards,
Customer care – IRB Infrastructure Developers Ltd.