Irctc — amount not refunded for Train cancelled by railway department

Address:

Chennai, Tamil Nadu

I booked two 1A tickets for 7600/- in Train no: 12839, journey date 26/10/2013 from Howrah to Chennai, PNR Number: [protected] and Transaction ID: [protected], but due to heavy rain Railway department cancelled the train at last movement without any information to passengers through SMS or Email. When train was cancelled by railway department as a passenger in emergency first we will see for alternative source to travel we won?t see for amount and how to get it. we travel led from there to Chennai by private cab and it took almost three days to reach Chennai, then how can we go for that cancel process. sir in normal condition if we failed to travel and if we fail to file TDR its Ok but the train was cancelled by Railway Department then how can it take over money when we didn't travel in that train. When I contact them they said it?s their rules to cancellation the ticket in online in 3 day and TDR file in 7 days for train called by department also. My statement is when train was cancelled by railway department its duty to refund the customers amount automatically railway don?t have rights to own customer amount when he didn?t travel in it. Railway department is cheating its Passenger saying its own rules. So kindly do the needful to get back the amount.