Irctc — asking my debit card details | |||
On 20 march 2019, submitted a complain to indian railway with id : 2274773 in connection with converting my 2 tier ac ticket to 3 tier ac by indian railway without prior consent of me, creating huge harassment to my family. In response got an email at around 4 pm on 20 march 2019, from < refund. [protected]@rediffmail.com asking to contact me at contact no <[protected] > for resolution. When contacted yesterday at above no., requested to give my debit card details to them. It is not understood, why my debit card details are required to send money. Further, as per guidelines of banks, no-one is supposed to share his or her debit card / credit card details to anybody. In view of above, i denied to share my debit card details. As a result they cut the conversation, saying 'then you will not get any reimbursement / compensation.' You are therefore, requested to look in to above and reimburse me for converting my purchased 2 tier ac ticket to 3 tier ac ticket with proper compensation money for our inconvenience / harassment. With regards & thanks Bijoy bhowmik, Kolkata - 40 Was this information helpful? | |||
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint. | |||
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+91 44 2530 0000
9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
Date of booking 19 March 2019
Transaction Ids [protected] and [protected]
Train No.12290
Train name Nagpur Mumbai Duranto
Class 3A
Payment done via BHIM app