[Resolved]  Irctc — auto upgradation of wait listed e-ticket for couples not properly done

Address:Visakhapatnam, Andhra Pradesh

For PNR : [protected], Dt.:[protected]travelled date) for Visakha Express (Tr.No.: 17016) the confirmed Bearths have been allotted as "S5-68 and SE1-35" for a couple. The coach positions are 11 and 22. The same arrangement have been issued to number of families for to-days journey. My complaint with the above is (a) How a couple with such allotment can occupy the Bearths with coaches located at 11th position and 22nd position at morning early hours of 00.02 departure from Gudivada station, where the halt time is 1 minute, and both people how to display the ticket with ID proofs at a time occupying in farth distant coaches. (b)There is no special coach display (i.e SE1 coach) and marking on the train compartment at mid-night, how people can occupy the Bearth. None of the on-duty Ticket collector able to help at the mid-night, and there is embarrassing atmosphere for all families who have faced the situation of such long train Expresses. None of the families could utilize the allotments and for-go the Bearth reservation, and almost all such special coach Bearths have been sold to general ticket (unreserved) holding passengers. (c)We deeply regret the Railways Un-ethical up-gradation of such wait listed passenger tickets of families, and expect justice, and necessary corrective action immediately. Await Good and effective corrective action on top most priority, with a confirmation to below mail ID.: "[protected]@rediffmail.com ", Mobile: [protected] Best regards S. Vijay
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Aug 14, 2020
Complaint marked as Resolved 
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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