Irctc — no refund for failed transaction

Address:

Jhansi, Uttar Pradesh, 284003

Good day,

Please note that i have done online transaction for booking ticket through irctc on 21.09.2017.
Transaction as per irctc site got failed while booking the ticket but money got deducted.
I have already waited for 13 days but still no refund came back.

Details of transaction are as follows

An amount of inr 2, 036.78 debited

21-sep-2017 18:02:52 on account of

Pca:[protected]:irctc1117198:pay (Www irctc co in

Irctc1117198.